Managed IT Services

Outsource your IT management to specialist and ensure a stable, secure and efficient operation of your infrastructure. We offer a complete IT support service with proactive monitoring and infrastructure management for your business to run smooth.

Through Managed IT Services (MSP), we take over the heavy lifting responsibility of your IT environment, prevent problems before they affect your business activity and intervene quickly when necessary.

Managed IT Services

At Widebits we provide and group or Managed IT Service activities in the in following categories.

.01

Level 1 & 2 User Support

.02

Infrastructure Administration

.03

Documentation & Standardization

Level 1 & 2 Support

We provide technical support for users both on remote and on-site settings in order to get a rapid resolution to your IT incidents and operational requests.

01. Level 1 - Operational Support Activities

Used as a first point of contact for:

 

  • User on-boarding process
  • User account management
  • E-mail access management and support
  • User device assistance and device preparation, installation and configuration (laptops, desktops, etc)
  • Device application installation and configuration
  • Network and Internet connectivity issues (network, Wi-FI, VPN)
  • Remote troubleshooting support
  • Device security hardening
01. Level 2 - Advanced Support Activities

Used as a first point of contact for:

 

  • Network troubleshoting (VLAN/DNS/DHCP)
  • Firewall and network management
  • VPN access for users
  • Device application installation and configuration
  • Linux and Windows support
  • Virtualization support for business application
  • AD management and GPO policies

Infrastructure Administration

We take care of your infrastructure management for your maximum performance, stability and security.

Monitoring infrastructure inventory assets for incident prevention and service availability.

02. Network Administration

We design and implement network administration and security to ensure event prevention and protect your data and operations.

 

  • Network design and implementation
  • Network configuration and optimization
  • Network segmentation and security
  • Network access performance
  • Network devices firmware and image updates
  • Network printers monitoring
02. Server Administration

Remote and on-site hands-on server administration and management that includes the following:

 

  • Virtual and physical server administration
  • OS installation, configuration and optimization
  • Storage data administration and optimization
  • Server network and firewall access configuration
  • Security updates and application configuration
  • Backup & Recovery solution installation
  • Backup jobs monitoring and data retention
  • Data retention tailored with your business needs
  • Disaster recovery procesures
02. Updates & Patch Management

We provide continuous support on system and security updates for reduced security risks.

 

  • Linux and Windows server updates
  • Server application security updates and upgrade roll-out process
  • Server firmware updates
  • Server planned maintenance
  • Server critical testing for system stability
02. Monitoring & Backup

We take care of your network and servers health check by providing you with a proactive monitoring support.

 

  • Base stations monitoring
  • Network device monitoring
  • Server resource level monitoring
  • Automatic Alerting system
  • Regular data backup checks
  • Digital Certificate Monitoring
  • Centralized security monitoring

Documentation & Standardization

We will ensure your infrastructure and system documentation, tracking and correct process installation.

03. Operational Documentation

For a smooth operation all changes must be always logged, documented and available:

 

  • Infrastructure documentation on network and server system assets
  • Hardware and Software inventory for asset management
  • Document network and system changes.
  • IT operational procedures.
  • Ensure the implementation of best-practices and security policies.
  • Provide user-friendly guideline.

Why benefit?

Through our IT support outsourcing services, we offer you a stable, secure and easy-to-manage technological environment so that you can focus on developing your business.

Take always for your business requirements:

 

    1. Reduce downtime risks
    2. Prevent IT incidents
    3. Cost optimization
    4. Access to multidisciplinary expertise
    5. Have a more secure and robust infrastructure
    6. Quick Support
    7. Scale with your business growth